FAQ

BUILD YOUR BASE AT HOME & BUILD YOUR BASE AT THE GYM

• How will the BUILD YOUR BASE guides will be beneficial for me?
• What equipment do I need?
• How long are the workouts?

BUYING & ACCESSING THE GUIDES

• How do I buy the programme?
• Is this a subscription or a one-time payment?
• How do I access the guide and is it available in PDF format?
• What payment methods do you accept?
• Are the guides available in my country?

ORDERS & PAYMENTS

• How can I buy one of your products?
• Why is my payment failing?
• Where is my order confirmation email?
• Can I change or cancel my order?
• Which payment methods do you accept?

TECHNICAL SUPPORT

• I can't see my purchased guide/workout
• The app is not working as expected
• My progress has been deleted
• How do I access my workouts?
• I haven’t received my login code
• What is my login?

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SHIPPING

• Where does BASE BASIX ship from?
• How much does shipping cost and how long is it?
• I entered the wrong shipping address, can you help?
• Where is my order? Has it been dispatched?
• My order tracking is not updating
• Why is my order taking longer than specified?

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RETURNS & REFUNDS

• I don't like my order, can I get a refund?
• How do I make my return?
• I've made a duplicate order, can you assist?
• I've received a faulty product
• Where can I find you T&Cs?