FAQ

ORDERS & PAYMENTS

• How can I buy one of your products?
• Why is my payment failing?
• Where is my order confirmation email?
• Can I change or cancel my order?
• Which payment methods do you accept?

SHIPPING

• Where does BASE BASIX ship from?
• How much does shipping cost and how long is it?
• I entered the wrong shipping address, can you help?
• Where is my order? Has it been dispatched?
• My order tracking is not updating
• Why is my order taking longer than specified?

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RETURNS & REFUNDS

• How do I make my return?
• I've made a duplicate order, can you assist?
• I've received a faulty product
• Where can I find you T&Cs?