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  1. BASE BASIX
  2. FAQ

FAQ

BUILD YOUR BASE AT HOME & BUILD YOUR BASE AT THE GYM

  • How will the BUILD YOUR BASE guides will be beneficial for me?
  • What equipment do I need?
  • How long are the workouts?

BUYING & ACCESSING THE GUIDES

  • How do I buy the programme?
  • Is this a subscription or a one-time payment?
  • How do I access the guide and is it available in PDF format?
  • What payment methods do you accept?
  • Are the guides available in my country?

ORDERS & PAYMENTS

  • How can I buy one of your products?
  • Why is my payment failing?
  • Where is my order confirmation email?
  • Can I change or cancel my order?
  • Which payment methods do you accept?

TECHNICAL SUPPORT

  • I can't see my purchased guide/workout
  • The app is not working as expected
  • My progress has been deleted
  • How do I access my workouts?
  • I haven’t received my login code
  • What is my login?
See all 10 articles

SHIPPING

  • Where does BASE BASIX ship from?
  • How much does shipping cost and how long is it?
  • I entered the wrong shipping address, can you help?
  • Where is my order? Has it been dispatched?
  • My order tracking is not updating
  • Why is my order taking longer than specified?
See all 7 articles

RETURNS & REFUNDS

  • I don't like my order, can I get a refund?
  • How do I make my return?
  • I've made a duplicate order, can you assist?
  • I've received a faulty product
  • Where can I find you T&Cs?