DIGITAL PRODUCTS
Once a download of a digital product has started, you do not have a right to cancel the purchase and to request a refund as per Gov UK rules.
Refunds for digital products shall only be given in the following circumstances:
- If there were a technical issue and the content was never received by the buyer.
- If the transaction was not a genuine transaction (e.g. card fraud etc).
- If there was a duplicate order or payment due to a technical fault. Genuine multiple orders by the same person are not eligible for a refund.
PHYSICAL PRODUCTS
Refunds for physical Products shall only be given in the following circumstances:
- If the item was ripped or broken which made it non-functioning.
- If the transaction was not a genuine transaction (card fraud etc).
- If there was a duplicate order or payment due to a technical fault. Genuine multiple orders by the same person are not eligible for a refund.
Find our full Refund & Returns Policy here.