Please check the email account you used to complete your order to see if you can find a dispatch confirmation email in your inbox.
If you cannot find your email, try the following:
- Check your junk/spam folders
- Search your email for BASE BASIX, your order number, name(s) of item(s) purchased
If you still can't find your email, your order may not have been dispatched yet.
Should you need us to double-check your order status, please submit a support ticket from here.