BUILD YOUR BASE AT HOME & BUILD YOUR BASE AT THE GYM
- How will the BUILD YOUR BASE guides will be beneficial for me?
- What equipment do I need?
- How long are the workouts?
BUYING & ACCESSING THE GUIDES
- How do I buy the programme?
- Is this a subscription or a one-time payment?
- How do I access the guide and is it available in PDF format?
- What payment methods do you accept?
- Are the guides available in my country?
ORDERS & PAYMENTS
- How can I buy one of your products?
- Why is my payment failing?
- Where is my order confirmation email?
- Can I change or cancel my order?
- Which payment methods do you accept?
- I can't see my purchased guide/workout
- The app is not working as expected
- My progress has been deleted
- How do I access my workouts?
- I haven’t received my login code
- What is my login?
- Where does BASE BASIX ship from?
- How much does shipping cost and how long is it?
- I entered the wrong shipping address, can you help?
- Where is my order? Has it been dispatched?
- My order tracking is not updating
- Why is my order taking longer than specified?
RETURNS & REFUNDS
- I don't like my order, can I get a refund?
- How do I make my return?
- I've made a duplicate order, can you assist?
- I've received a faulty product
- Where can I find you T&Cs?
Still have questions?
We're happy to help with whatever questions you have! You can submit customer support ticket here.