ORDERS & PAYMENTS
- How can I buy one of your products?
- Why is my payment failing?
- Where is my order confirmation email?
- Can I change or cancel my order?
- Which payment methods do you accept?
- Where does BASE BASIX ship from?
- How much does shipping cost and how long is it?
- I entered the wrong shipping address, can you help?
- Where is my order? Has it been dispatched?
- My order tracking is not updating
- Why is my order taking longer than specified?
RETURNS & REFUNDS
- How do I make my return?
- I've made a duplicate order, can you assist?
- I've received a faulty product
- Where can I find you T&Cs?
Still have questions?
We're happy to help with whatever questions you have! You can submit customer support ticket here.